Operations guide / Australia

Shipping and returns.

Draft guidance for delivery estimates, battery restrictions, returns, and warranty handling before the store begins taking orders.

S-01

Delivery estimates

No dispatch or delivery timeframe is published yet. Timing will depend on the destination, stock location, and verified delivery service available when sales open.

S-02

Delivery prices

No delivery price is published while checkout is inactive. Costs will only be presented after destination and service details have been verified.

S-03

Battery restrictions

Lithium battery eligibility can vary by battery type, destination, and delivery service. Do not assume that every battery can be sent to every Australian postcode.

R-01

Starting a return

The return channel and address are not yet published. Do not send a product back until sales are active, the verified process is available, and you have received return directions.

R-02

Warranty handling

The warranty process is still being verified. Consumer guarantees may apply under Australian consumer law. Final assessment steps and contact details will be published before sales open.

Need another starting point?

Read the support guide.

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